FAQ

How do I know that my transactions are secure?

Your credit card order will be processed by Eurobank's secure processing system. Eurobank is one of the biggest Greek banks. Our site is secured by GeoTrust. Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. PayPal, which can also be used for payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.
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What about delivery, customs and local taxes?

Reliable delivery All are sent reccomended with the Greek National Post Office for international orders and/or private courier services for orders in Greece. Upon release of your shipment you will receive a notification email with a tracking number.

Taxes VAT is included in all our prices. Our prices do not include local taxes or custom duty, when applicable, which are due by the recipient.

Damaged Delivery Your shipment will be handled with utmost care. We kindly ask our customers to check on their orders upon reception. If an order reaches destination but is considered damaged, please do not collect it from the Post Office but have it "Returned to Sender" marked as "unacceptable". After inspection we will replace your order or refund it's cost in full

Are the Cretan products proposed sold in a "normal" shop?

Creta Shop only sells online. All products proposed by Creta Shop can easily be found in "brick and mortar" shops all over Crete.

How long for delivery?

All orders are registered with the Greek Post Office. Delivery can usually take from about three working days (Greece) to about eight working days (destinations out of Europe)

And if an order doesn't reach destination?

As we send all orders reccomended we have a very low percentage of failed deliveries. We guarantee that if, for reasons independent from Creta Shop, an order doesn't reach destination, we will ship it again or refund in full the initial price charged, including our shipping charges and commissions. Refunds are done directly to your credit card or PayPal account. We notify electronically our customers of their orders registration number, through which they can trace delivery. We have to wait 30 days after shipment to place a claim to the Greek Post Office. After confimation of failed delivery we proceed to refunds or order replacement.

Can I order large quantities at discounted prices or items not in your list?

Mail us specifying the products you are interested in, the estimated quantity and your location. We will communicate with you to offer a detailed quota.

Can I order without a credit card?

Our shopping cart accepts PayPal as well. We accept orders "CASH ON DELIVERY" for Greece only, with a 3 euros surcharge.

All prices are in euros. What about other currencies?

OUr shopping cart doesn't support live exchange rates for the moment. A convenient currency convertor is located at the top navigation bar of our site. To use it please click "yes" if your browser asks you to accept pop-up windows from cretashop.eu.